Business Analyst - CRM Dynamics 365 (m/f/d)

Business Analyst - CRM Dynamics 365 (M/W/D)

• 1. Requirements Gathering and Analysis: o Lead workshops with business stakeholders to capture and document their needs. o Develop detailed requirement documents and functional specifications. 

• 2. Project Design and Monitoring: o Map, design and define business processes aligned with Dynamics 365 functionalities. o Collaborate with technical teams to ensure proper implementation of requirements. o Prioritize features and functionalities based on business needs and constraints. 

• 3. Testing and Validation: o Prepare and execute test cases for user acceptance testing (UAT). o Document and resolve any issues in collaboration with technical teams. 

• 4. Change Management: o Train end-users on CRM processes and features. o Develop comprehensive training materials and user guides. o Facilitate adoption of the new CRM solution among business teams. 

• 5. Project Monitoring and Reporting: o Monitor project progress and escalate risks or challenges when necessary. o Provide regular updates and reporting to project stakeholders.

• Significant experience as a Business Analyst or similar role in Dynamics 365 CRM implementation projects. 

•  Proven experience with Microsoft Dynamics 365 CRM Solutions. 

• Strong knowledge of CRM processes and Dynamics 365 CRM tools

•  Experience in external data integration is required. 

•  Familiarity with project management methodologies (Agile, Scrum, etc.). 

• Excellent communication and workshop facilitation skills.

• Fluent in English and German (French would be a plus). 

• Pharma industry experience is a plus.

• proven knowledge and experience in the german health system and german pharma commercial operations, preferably Rx 

• proven experience with sales organisations 

•  basic knowledge in pharma commercial regulations: AMG, Kodex/tranparency, GxP, GAMP, GDPR/DSGVO, HWG, UWG, TDDDG, BetrVG 

• at least 3+ years / 6 projects of MS Dynamics 365 projects

Start: asap