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SAP ERP Service Management & Stabilization Consultant (m/w/d)(M/F/D)
Tasks:
Service Management & Service Performance
Coordinate defined activities related to global ERP services and service delivery within the scope of the service stabilization project
Analyze service performance KPIs and provide project-specific performance reports
Assess SLA compliance and identify improvement opportunities
Prepare and facilitate service review meetings with internal stakeholders and AMS partners as part of the service stabilization activities
Create management reporting, dashboards, and decision-support materials
Increase transparency regarding service quality, issue trends, and operational risks
Incident & Problem Management
Coordinate on major incidents, critical escalations, and the tracking of identified stabilization measures
Conduct incident review activities and document resulting actions
Conduct root cause analyses and contribute to defined problem management initiatives
Identify and recommend measures to improve service stability and reduce recurring incidents
Governance & Change Coordination
Coordinate defined global ERP-related changes within the scope of the service stabilization project
Assess adherence to established governance, approval, and compliance processes
Facilitate project-related communication between business stakeholders, process owners, AMS suppliers, and IT teams
Assess operational governance and service management procedures and develop improvement recommendations
Expected Deliverables
During the assignment, the contractor is expected to deliver:
Structured KPI and SLA reporting framework
Regular service review packages and management reports
Improved transparency of service performance and operational risks
Documented action tracking for incidents, problems, and service improvements
Recommendations and implementation guidance for service stabilization measures
Optimized governance and stakeholder communication processes
Knowledge transfer and handover documentation at project completion
Qualification:
Professional Experience
Several years of experience in IT Service Management, preferably within SAP or ERP environments
Strong understanding of ITIL processes
Hands-on experience working with ServiceNow
Experience managing external service providers and AMS organizations
Fluent English communication skills (written and spoken)
Personal Competencies
Strong stakeholder management and communication skills
Ability to work independently with minimal supervision
Analytical and structured approach to problem solving
Experience operating in global and multicultural environments
Ability to drive topics to closure and manage multiple priorities simultaneously
Requirements:
Start: 9.11.2026
Duration: 6 months
Capacity: 5 days per week
Location: remote
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