Supply Chain Specialist

20 years of deep experience in SAP S/4HANA Lead-to- Cash processes including hands-on implementation of aATP, invoice automation and export procedures across global organizations

Extensive experience facilitating cross-functional workshops and translating business needs into SAP- compliant, end-to end process improvements

Proven track record in optimizing order management for both direct (hospitals, clinics) and indirect/export (dealers, international customers) channels

Led functional redesigns of O2C processes in complex SAP environments, improving back-order handling, master data quality and order accuracy

Participate in the exploration workshops for Mass Business

Interviews order admin SMEs and define functional requirements and user stories

Refine requirements with input from SMEs or based on feedback from developers

Reviews/tests developments and configurations according to functional requirements

Ensures appropriate quality of functional specifications

Support the roll-out of the planning software IBP

Complete re-routing and optimization of the Lead-to-Cash (L2C) and Order-to-Cash (O2C) processes in SAP S/4HANA based on a new Target Operating Model

Automation of E2E supply chain and order fulfillment processes across made-to-order and commodity product line

Responsible for managing order administration for direct and indirect channels including global export operations

Implementation of advanced functionalities such as aATP, delivery date reliability and invoice process digitization

Alignment of Sales, Procurement, Logistics, and Finance functions in SAP S/4HANA to enable seamless process flows

Improved customer satisfaction and OTIF through harmonized order processing and structured master/transactional data governance

Drove sustainability and lifecycle-oriented process design as part of strategic transformation initiatives

Harmonization and continuous improvement of L2C and O2C processes in SAP S/4HANA across product and customer segments

Automation of sales order processing, invoicing, and export workflows for direct and dealer channels worldwide

Enhanced aATP-based order confirmation reliability and streamlined backorder management

Developed sustainability strategies and ensured integration into supply chain operations

Established reporting and performance dashboards (BI/KPI) to support OTIF and service-level transparency

Supported change management across a matrix organization and led interdisciplinary teams through innovation cycles

Standardized master and transactional data quality processes to ensure operational consistency

ERP-related re-design of logistics and order fulfillment processes including warehouse, returns and loaner systems

Structured and automated O2C-related tasks including product returns, complaint handling and export documentation

Integrated export functions fully into logistics, enabling faster and compliant order execution for international customers

Designed efficient workflows for hospital-specific sales and service models, including loaner tracking and refurbishment cycles

Collaborated with IT and business units to align SAP logistics and order systems with real-world operational need

Strengthened end-to-end visibility, risk management, and customer satisfaction through process standardization

Ensured regulatory compliance in logistics, export control, and customer documentation handling