On September 18, professionals and executives from the Life Sciences sector came together once again to gain new insights, share experiences, and expand their networks.

With bright sunshine and a spectacular view of Munich from the rooftop terrace, it became clear why the Connecting Day has become a staple event in the Life Sciences community. The combination of expert insights and personal exchange in a relaxed atmosphere made the evening a truly memorable experience.

From Customer to Fan – Keynote by Paul Johannes Baumgartner

The highlight of the evening was the captivating keynote by Paul Johannes Baumgartner, author, Positive Leadership expert, and host at Antenne Bayern. Under the title “From Customer to Fan – The Secret of Enthusiasm”, he explained why customer satisfaction alone is no longer enough and how companies can bridge the critical gap between perceived and actually delivered customer centricity (the “Delivery Gap”).

Baumgartner emphasized that companies focusing consistently on speed, authenticity, and positive emotions don’t just earn satisfied customers—they create true fans. His key message: enthusiasm is the most important investment for sustainable success.

Positive Leadership as a Success Factor

In addition to customer focus, Baumgartner highlighted the role of leadership. Enthusiasm starts within an organization, with the people who work there. Positive Leadership, a leadership approach that emphasizes strengths, trust, and positive emotions, has been shown to boost employee motivation, performance, and loyalty. And by empowering employees, companies also strengthen their relationships with customers.

Networking with a View

Over culinary delights and stunning views of Munich, participants took the opportunity to connect with one another. Exciting discussions, new ideas, and valuable insights emerged between decision-makers in the Life Sciences sector, freelance specialists, and our team, setting the stage for future collaborations.

Thank You for an Inspiring Evening

We sincerely thank Ralph Fürther for his professional moderation and all our guests who brought energy, openness, and enthusiasm to the event.

We are already looking forward to the 8th Connecting Day in 2026—with fresh insights, exciting encounters, and a shared goal: actively shaping the future of the Life Sciences industry.

More impressions from the evening can be found in our aftermovie. Enjoy the video!