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Tasks:
Enhance and optimize International Customer Services capabilities supporting Pluvicto, Lutathera and Actinium trials across designated markets.
Roles and deliverables: Provide two experienced project-service resources covering Customer Operations and Logistics Management Deliverables include RLT
Customer-service SOP and role-based training; standardized international customer-service operating and escalation frameworks; order-management controls and documentation; process and KPI improvement roadmaps; customer communication and market deployment support; and continuity and knowledge-transfer documentation.Operational responsibilities: Support commercial, clinical, and medical cases; coordinate with country teams, NTO, supply chain, manufacturing sites, quality, regulatory, medical, legal, and IT; monitor order and system transactions; ensure required documentation and approvals; support platform launches and distribution changes; and manage operational escalations and critical supply periods.
Qualification:
Travel only when pre-approved and required for onsite activities; reimbursable within the approved travel budget.
Fluent English
Strong knowledge of RLT customer operations, logistics, order management, regulated SOP environments, and cross-functional project delivery
Experience with ROME/RLTCare, D365, SAP/LDC, Power Apps, UTR, waiting-list workflows, document management, and Microsoft 365 tools is preferred.
Additional European language capability is advantageous
Requirements:
Start: 01.12.2026
Duration: 12 months
Capacity: 5 days per week
Location: Remote
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