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Senior LEAN IT Infrastructure Consultant (M/W/D)
Task:
Agree priority services, process scope, baselines, and measurable success criteria with management at the start of the engagement
Assess the maturity of existing processes, service descriptions, operational handbooks, ownership, and governance
Define, simplify, standardize, and implement processes for prioritized core IT infrastructure services
Identify and eliminate waste, bottlenecks, duplication, delays, rework, and unnecessary handovers
Create and standardize service descriptions covering scope, ownership, responsibilities, dependencies, support model, service levels, and key controls
Create practical operational handbooks covering daily operations, monitoring, maintenance, handovers, escalation, recovery, and recurring operational activities
Establish clear end-to-end ownership, responsibilities, interfaces, decision rights, and escalation paths
Improve interfaces, dependencies, and handovers between IT Infrastructure and relevant stakeholder departments
Improve operational readiness, monitoring, incident follow-up, problem management, and root-cause analysis
Create practical process documentation, workflows, templates, KPIs, and Standard Work
Introduce innovative approaches that deliver measurable operational and business value
Facilitate cross-functional workshops and guide stakeholders from process design through implementation and adoption
Establish governance and review mechanisms to ensure that processes and documentation remain current
Coach internal teams and progressively transfer responsibility for maintaining and improving the established processes
Qualification:
Senior experience in LEAN transformation and process optimization
Practical expertise in selecting and applying appropriate LEAN methods, including Value Stream Mapping, SIPOC, Gemba, Kaizen, PDCA/DMAIC, root-cause analysis, Standard Work, and Visual Management
Good understanding of IT infrastructure operations and related end-to-end processes
Proven hands-on experience creating and implementing IT infrastructure processes, service descriptions, operational handbooks, and related governance
Experience with service ownership, operational handovers, monitoring, incident and problem management, operational readiness, and documentation
Ability to establish structure in environments where processes, documentation, ownership, and internal process-management capabilities are not yet sufficiently mature
Hands-on and implementation-focused working style, with a proven ability to sustain improvements beyond the recommendation stage
Experience working effectively in complex matrix organizations
Ability to improve processes without compromising service stability, security, compliance, or operational resilience
Confidence and resilience when challenging established practices and managing resistance
Excellent communication and facilitation skills, with the ability to influence senior, technical, and non-technical stakeholders
Strong coaching and knowledge-transfer capabilities
Fluent business English, both written and spoken
LEAN Six Sigma Black Belt, comparable advanced qualification, or equivalent practical experience
German language skills are an advantage
Strong and hands-on personality: Speaks openly and directly, stands their ground with senior stakeholders, and pushes decisions and process improvements forward with determination, while remaining approachable, professional, and collaborative.
Framedetails:
Start: 01.02.2027
Duration: 11 month
Workload: 5 days / week
Location: Remote
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