With over 20 years of IT experience, including more than 10 years specializing in Microsoft Dynamics 365 CE, this professional excels in analyzing, optimizing, and implementing field service processes
Equipped with comprehensive skills in business analysis, architecture design, and management consulting, this individual collaborates seamlessly with both management and development teams
As an expert in Power Apps, Power Automate, Dataverse, and Power BI, this professional integrates Dynamics into complex system landscapes, including ERP, CRM, and telephony systems
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210), with project experience in the pharmaceutical, banking, energy, and retail sectors
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Overview
- Availability
- Asap; full-time; onsite & remote
- Qualification
- Diploma in Computer Science with a Bachelor's degree in Informatics
- Language Skills
- German (native), English (business fluent)
- Relevant Expertise
- Microsoft Dynamics 365 CE (Sales, Customer Insights, Field Service), Power Platform (Power Apps, Power Automate, Power BI), Customizing, Workflows, Integration with ERP and CRM Systems, JavaScript, C#, Implementation Support
Key-Facts
Extract from Previous Activities
Pharmaceutical Company
Senior Dynamics CRM Architect & Technical Consultant
Advised management on optimization opportunities in Dynamics 365 Sales and Customer Insights
Designed and implemented a centralized ABC classification of physicians to improve market analysis
Created and maintained a central “single point of truth” for all project stakeholders
Collaborated closely with Product Owners, field force, marketing, and management to harmonize processes across departments
Optimized Customer Journey processes using Dynamics 365 Marketing
Developed technical specifications and supervised implementation by development teams
Used Power Apps and Power Automate to automate marketing and sales processes
Construction Company
Senior Dynamics CRM Consultant
Developed a mobile Canvas App for site managers to manage project activities directly on-site
Used Model-Driven Apps for project overviews and resource planning
Automated recurring approval and notification workflows using Power Automate
Advised management on efficiency improvements and process optimization in project controlling
Integrated Dynamics 365 with Office 365, Teams, and external calculation tools
Introduced UX-driven system rollout to increase user adoption
Created system and process documentation for training and support purposes
Energy Sector Company
Senior Dynamics CRM Consultant
Operated, administered, and enhanced a Dynamics 365 CE instance hosted in Azure Cloud
Integrated Unified Service Desk, telephony systems, and document archiving solutions
Conducted business analyses and created solution designs to optimize customer service processes
Supported migration from on-premise servers to Azure Cloud
Developed a service and support concept including 2nd-level support
Worked closely with stakeholders to ensure user satisfaction
Agile project work in tribes using Azure DevOps, including pull request reviews and version control