AI Transformation & Program Manager

Certified AI Manager and transformation leader with 20+ years of experience delivering complex digital and organizational transformation programs in global, highly regulated industries

Combines AI implementation, data-driven decision models and governance frameworks with strong program and portfolio management, enabling pharmaceutical organizations to operationalize digital and AI initiatives in compliant environments

Currently leads the design and implementation of a global AI solution for Customer Engagement, including predictive use cases for segmentation, targeting and investment optimization

Extensive experience aligning Commercial, Medical, IT, Regulatory and Compliance stakeholders and delivering large-scale transformation programs across international organizations while establishing sustainable governance structures

Management of the design and implementation of a global AI solution to enhance data-driven customer engagement in the commercial organization

Design and implementation of AI-driven use cases for engagement planning, customer segmentation & targeting and investment optimization

Coordination of international workstreams including Data Governance, Technology & AI, Regulatory & Compliance, Reporting and Change Management

Establishment of a large-scale agile delivery setup with Scrum teams, Product Owners and governance structures using Jira and Confluence

Alignment with the global AI organization (EUCAN) and coordination of cross-functional stakeholders across Commercial, IT and Data functions

Preparation and validation of regulatory prerequisites including AI governance, data governance and privacy requirements

Preparation of Works Council communication and internal governance approvals for AI-based solutions in a regulated environment

Coaching and onboarding of execution leads and project leadership roles on national and European level

Management and optimization of a national project portfolio of approx. 100 initiatives, including digital solutions, data & analytics projects, commercial transformation and product launches

Portfolio management and prioritization of digital, analytics and commercial infield initiatives as well as launch-related projects

Optimization of project management standards and development of a structured PMO governance framework aligned with European and global organizations

Implementation of portfolio steering mechanisms including KPI-based project controlling, risk and dependency management and structured reporting

Improvement of resource management models to ensure transparent prioritization and efficient allocation of internal and external resources

Preparation and coordination of projects requiring German Works Council involvement in compliance-sensitive environments

Leadership coaching of project managers and cross functional stakeholders across Commercial, IT, Medical and Regulatory

Development of concepts for AI governance and integration of AI use cases into portfolio management structures

Support of organizational transformation initiatives and cross-functional operating model improvements

Global project manager responsible for compliance, governance and data protection within a global Office 365 rollout affecting more than 50,000 users across 70 countries and 200+ legal entities

Development and implementation of global governance frameworks for cloud adoption and digital collaboration tools

Alignment of legal, compliance, IT security and risk management requirements with global digital transformation initiatives

Design of governance policies covering cloud usage, information classification and information retention

Coordination with global legal and compliance teams to ensure GDPR-compliant cloud implementation

Development and rollout of global training and enablement concepts supporting adoption of digital collaboration platforms

Implementation of litigation hold and eDiscovery processes in cooperation with legal and compliance

Regular reporting to senior leadership and international steering committees

Directed the migration from Infosphere to Informatica IICS (SaaS) and managed the associated agile transition

Built a hybrid project organisation (~25 FTE) and implemented Agile using Azure DevOps

Defined Scrum Master, Product Owner and Project Manager roles and established Agile ceremonies (planning, sprints, daily scrums, retrospectives, demos)

Managed vendors in India and the USA (LTI, HCL, Informatica, Capgemini) including escalation, claims and penalties

Improved resource planning, meeting culture, burn-down and velocity reporting and risk/issue/dependency handling

Provided CIO-level reporting and communication

Set up and implemented a billing/provisioning platform and a SaaS offering for B2B markets

Established a hybrid program organization (≈60 FTE) with a PMO and defined governance/steering models

Introduced a cross-functional structure and refined Agile roles using Azure DevOps

Created IT-architecture designs road- and capability maps

Optimised resource allocation, meeting culture, project controlling and vendor management

Implemented compliance management for IT, data and information security and setting up risk & dependency management