Project Management Expert 137810

Overview

Qualification: Professional Diploma in Digital Marketing, Extensive leadership training

Relevant Expertise: Relevant Expertise Project Manager, Process Design, Operational Efficiency, Stakeholder Management, Change Management, Omnichannel Strategy, Digital Innovation, Vendor Collaboration, Governance, Compliance, Big Pharma

With over 20 years of experience, the candidate excels in strategic initiatives, operational excellence, and digital transformation, particularly in highly regulated industries
Proven track record in process design and change management, achieving significant cost reductions and growth, such as 10% cost savings and 25% annual growth at a top 10 pharma company
Expert in omnichannel strategy and stakeholder engagement, successfully launching programs across multiple brands and countries, enhancing customer satisfaction
Strong leadership in project management and business process improvement, delivering $40M in cost savings and implementing efficient service-based models

01/2025 – date

Operating & Process Design Project Manager

Process Design and Change: working with cross-functional partners in local market, nearshore and offshore locations to define new global processes applicable to the management and delivery of commercial services to business stakeholders
Advice development of the business case model
Coordinate designs of operational model alternatives, augmenting existing operating models, where applicable, and liaising with financial manager, PMO lead, SMEs in required areas to bring to bear tactical processes for new services
Consult Process Excellence team in efforts to stand up new set of creative services
Coordinate with current omni-channel operations Subject Matter Experts (SMEs) to design operating model, establish processes for ongoing services, and service deign of overall capability
Consult with vendors to align on operating model and requirements
Consult with cross-functional teams to ensure alignment and successful implementation
Act as additional project support as needed by larger project team – reporting into the PMO Lead

10/2023 – 05/2024

Head of Customer Strategy, Life Sciences

Developed strategic growth plans for the Life Sciences Division, focusing on market positioning and business development
Collaborated with cross-functional teams to align marketing and product strategies with customer needs

04/2019 – 04/2023

Global Head of Division (Creative & Digital)

Spearheaded the transformation of a single-service operation into a multi-scope global business with a team of 230 professionals and vendor partners
Delivered 25% year-on-year growth and a 40% increase in cost efficiency
Successfully implemented a centralised content production model, driving 10% cost savings and enhancing global collaboration
Designed and implemented a global digital ecosystem across 30+ brands in 13 countries, optimising campaign effectiveness and content reuse
Developed operating models and service catalogues, validated demand, and established governance structures
Provided strategic direction as a member of global steering committees, contributing to enterprise initiatives such as Next Generation Engagement and Power Our Purpose

01/2017 – 04/2019

Senior Director / Head of Creative & Content

Managed a P&L exceeding $7 million, leading a team of 80 associates, contractors, and partner vendors across multiple locations
Achieved 14% year-on-year growth by introducing innovative service models.
Launched and scaled the first omni-channel engagement program within the Oncology division, successfully delivering across 20 brands in 6 countries, leveraging digital channels for enhanced engagement
Established an offshore production hub in India, providing 24/5 global coverage, and delivering 5% productivity improvements in the first year
Implemented Adobe Workfront, enhancing project management efficiency and customer satisfaction