IT System Administrator

With extensive experience as an IT system administrator, the candidate excels in analyzing, securing, and restoring complex IT infrastructures in large corporations, ensuring robust and secure systems

Proficient in national software and hardware rollouts, the candidate is skilled in coordinating and executing installations, ensuring smooth transitions and minimal disruptions during IT changes

Expert in using ticket systems like ServiceNow and Jira, the candidate effectively implements cloud solutions, enhancing operational efficiency and resolving IT issues promptly

Fluent in German and business-level English, the candidate is adaptable for onsite deployments and capable of communicating effectively with stakeholders at all levels, including C-level executives

System restoration: Identification and rectification of system vulnerabilities exploited by the attack, and implementation of measures to secure against future threats

User support: Assisting affected employees in handling IT issues and outages, including help with restoring access and data

Asset management: Management and documentation of affected IT resources to ensure a comprehensive overview of systems and devices

IT support activities: Proactive support for general IT inquiries and provision of technical solutions to optimize workflows after the incident

Collaboration with internal IT to coordinate and execute the installation process of end devices

Detailed data consolidation to ensure a smooth transition during the changeover

Use of the SSCM console to install essential software packages and ensure system consistency

Providing user support via a ticket tool to identify and resolve issues during installation

Planning and coordination of the upcoming rollout project with IT departments

Detailed monitoring of workflows at various locations

Creation of reports on activities performed using pivot tables and Excel lists

Coordination of the schedule with technicians to meet project goals

Training and support of internal staff in the introduction of new systems

Conducting a quality analysis of the project to minimize risks and delays

Leading 1st level support and coordinating processes in this area

Optimizing the performance of O365 applications, increasing workflow efficiency by 25%

Implementing automated DevOps processes, resulting in a 20% faster deployment time

Transforming incident management, reducing average resolution time by 15%

Managing web applications Cognos, Jira, and Github

Conducting functional tests to ensure software operates according to specifications

Collaborating with the development team to analyze issues and find solutions

Developing and implementing automated test scripts to make recurring test cases more efficient

Identifying, documenting, and tracking bugs and issues in a bug tracking system

Designing test strategies based on business and technical requirement concepts

Independently creating test specifications, test plans, and test cases

Conducting manual tests and documenting results

Designing and developing automated software tests using modern tools and technologies

Creating and managing Azure resources using Azure Resource Manager (ARM) templates

Integrating and configuring software scripts on Azure Virtual Machines (VMs) or in Azure Kubernetes Services (AKS) for containerized applications

Managing access rights and security policies with Azure Active Directory (AAD)

Optimizing system performance and network stability through effective management and configuration of enterprise applications and network facilities

Application of PowerShell scripting

Improving device and license management using Intune and the Active Directory console

Enhancing operational continuity and system maintenance by introducing PRTG system monitoring and applying VMware and PowerShell

Using PIM systems to adapt operational product

Conducting product queries in databases like SQL to create backups and update existing records

Efficient execution of IT hardware rollouts and ticket processing, including 1st and 2nd level user support, as well as remote support via Teamviewer and SSCM Viewer

Successful implementation and management of hardware and software installations using Baramundi and Microsoft SSCM, and transition to O365

Maintenance and configuration of various hardware and network resources, including patching Cisco servers, maintaining Zebra and Konica Minolta printers, VPN configuration, and deployment of Lenovo devices

Commissioning of various softphones and DECT phones for production employees

Active management of user databases and permissions using Microsoft Azure Cloud, Microsoft Exchange, Microsoft Admin Center O365, SharePoint, OneDrive, and Active Directory console, supported by PowerShell application