Technical Trainer

7+ years managing enterprise LMS platforms (Docebo, SuccessFactors, Cornerstone, Moodle), including system setup, user roles, permissions, integrations, and performance monitoring

Proficient in end-to-end LMS administration, including Docebo setup for 5,000+ users, content and user management, integrations, and analytics, improving system performance, and enabling data-driven learning strategies

Skilled in SCORM/xAPI content deployment, learning path design, and reporting dashboards to support compliance, audit readiness, and data-driven L&D strategies

Track record of reducing LMS support requests by training stakeholders, creating guidelines, and driving learner engagement, ensuring high-quality, scalable learning experiences

7+ years’ experience implementing and optimizing LMS for pharma digital learning initiatives

In-depth expertise in Docebo, SAP SuccessFactors, Cornerstone, and Moodle, focusing on GxP-compliant content management and analytics

Led technical software training and scalable onboarding, streamlining regulatory certification workflows for global user bases

Partnered with QA, Regulatory, and IT to deliver compliant, effective digital learning in regulated environments

Partnered with subject matter experts to design and publish targeted training content, ensuring consistent, engaging, and high-quality learning experiences

Delivered user training, onboarding sessions, and step-by-step guidelines, reducing LMS-related support requests by improving end-user adoption

Provided first-line support and troubleshooting for technical and content-related issues, ensuring timely resolution and minimal downtime

Redesigned existing software technical training into bite-sized e-learning formats, increasing the LMS usage by 20%

Developed L&D strategy for market launch in Germany; delivered 20+ custom training programs for performance support

Supported compliance-driven training programs in regulated industries (energy, SaaS, finance), ensuring audit readiness and certification tracking

Led needs analysis, content creation, and delivery for sales, support, and technical staff in Germany and in the US

Administered and configured Docebo LMS (and other platforms like SAP SuccessFactors, Cornerstone, Moodle), including learning paths, courses, user roles, and permissions, ensuring smooth functionality

Managed system maintenance and performance monitoring, collaborating with IT teams and Docebo support to resolve issues and implement upgrades

Oversaw SCORM/xAPI content deployment, uploading, organizing, and testing eLearning modules, videos, and assessments for global learners

Created and automated custom reports and dashboards on training completion, learner activity, and compliance to support HR, L&D, and business leaders

Developed exams, assessments, and quizzes that improved knowledge retention and met regulatory guidelines (including financial and technical subject areas)

Transformed written curricula and technical content into interactive LMS-based learning experiences, increasing learner engagement and reducing time-to-certification

Managed LMS platforms and digital learning tools to ensure seamless MBA and executive education program delivery

Supported pharma client in the implementation of Docebo as LMS

Developed 40+ SCORM-compliant modules for PwC’s Digital Upskilling initiative for 6 PwC entities

Collaborated with senior SMEs to translate offline training content into engaging e-learning digital formats

Integrated content into Cornerstone LMS and managed reporting, learning analytics & user support across 6 PwC entities

Designed and delivered over 500 training sessions, trained over 2500 participants, and e-learnings across 13 countries

Managed full training lifecycle for 60+ global clients, with localization needs analysis, design, delivery, and evaluation

Created multimedia, video, audio, and e-learning content using Articulate, Adobe Suite, Camtasia, iSpring, Vyond, etc

Administered and configured multiple LMS platforms: Moodle, Docebo, Cornerstone, LearnUpon, SAP Litmos, TalentLMS, etc